Medical conversational automation
In messaging and voice
Turn conversations into appointments, confirmations, and secure processes.
How customers feel about vitales
The Real Operational Problem
- ❌ Messages lost after hours: patients without responses and missed opportunities
- ❌ Admin team overloaded by repetitive calls and manual confirmations
- ❌ Manual confirmations and high no‑shows (20–30%)
- ❌ Insecure or slow delivery of documents and results
- ❌ Patients misrouted across specialties, locations, and services
- ❌ No clear conversation, conversion, or satisfaction metrics
You don’t need more staff. You need secure medical automation.
24/7 availability isn’t enough if conversations are slow, manual, or lack clinical context.
Real efficiency comes from intelligent systems that understand medical language and automate critical processes without compromising security.
The Solution: Vitales Agents — Conversational automation for healthcare
Medical conversational AI
Understands clinical terminology and healthcare context in every interaction.
Messaging and voice with context
Familiar channels with the ability to process specialized inquiries.
Automatic conversion to appointments
From initial inquiry to confirmed schedule without manual intervention.
Integration with Vitales
Native connection with your existing management system.
HIPAA and GDPR compliance
Certified security and privacy in every message.
Less friction, more efficiency.
What Vitales Agents achieves for your clinic
- Automatic scheduling, confirmation and rescheduling: full appointment cycle management without human intervention.
- Text and voice reminders: multichannel system that drastically reduces no‑shows.
- No‑show reduction: proven 40–60% drop in absences through automated confirmations.
- Secure delivery of results and forms: encrypted distribution with traceability and regulatory compliance.
- Smart routing by site or specialty: automatic direction by location, service, and availability.
- 24/7 service without overloading the team: continuous availability without increased overnight costs.
- Clear metrics and traceability: real‑time dashboards with conversion KPIs and response times.
- Native integration with Vitales: smooth sync with your clinical operations.
Vitales Agents plans
Vitales Agents Starter
Basic automation for 24/7 service and appointment management.
- • Medical conversational AI (specialized NLU)
- • Native messaging integration (WhatsApp Business API)
- • Automatic appointment management (booking, confirmation, rescheduling)
- • Secure document delivery (results and forms)
- • Encryption and HIPAA/GDPR compliance
- • Up to 500 monthly conversations
- • Fast activation and initial support (7–10 days)
Ideal for clinics that want to digitize their initial service without technical complexity or high investment.
Vitales Agents Growth
For growing clinics that want to scale patient acquisition.
- • Focus on leads and sales (conversion strategies)
- • Onboarding and dedicated account manager (90 days)
- • Medical NLU in text and voice (multichannel)
- • Custom flows and A/B testing
- • Basic CRM integration
- • Clear KPIs and weekly reports
- • Up to 2000 monthly conversations
- • Optional voice with usage‑based billing
Continuous optimization with conversation, conversion, and satisfaction metrics.
Vitales Agents Scale
Enterprise conversational automation for hospital networks and IPS.
- • Multi‑site and smart routing by location, specialty, and availability
- • Advanced CRM/EHR integration (HL7/FHIR, bidirectional sync)
- • Security, auditing and SLAs (compliance and service agreements)
- • Executive dashboards with consolidated metrics
- • AI and voice customized to your protocols and vocabulary
5000+ monthly conversations (scalable enterprise capacity)
ROI focused on operational efficiency and return per patient attended
Real results in real clinics
No‑show reduction
47%
Average decrease in absences.
Measured at 60 days with automated confirmations.
Patient satisfaction
82%
Average rating post‑consultation.
CSAT/NPS surveys on digital channels.
Administrative time savings
60%
Reduction of repetitive tasks.
Estimate over 24/7 automated processes.
Get started with Vitales Agents
Rapid implementation. Clear KPIs. Scale based on results. Schedule a personalized demo or launch a 30‑day pilot with no commitment.
- • No‑cost analysis of your current operations
- • Personalized proposal according to your volume
- • Guided implementation in 7–14 days
- • Technical and strategic support included
