Trust begins before the first conversation.

Empowering your health · Empowering your life

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Medical conversational automation

In messaging and voice

Turn conversations into appointments, confirmations, and secure processes.

Less friction, more efficiency.

REAL PEOPLE

THE WORK BEHIND THE EXPERIENCE

Conversations that move toward a useful next step.

Design voice and messaging assistance around your services, hours and booking flow. Give the agent clear knowledge, boundaries and a route to a human when needed.

01
Knowledge shaped around your services
02
Voice and messaging by configuration
03
Human handoff and booking context

Discuss your workflow

The Real Operational Problem

❌ Messages lost after hours: patients without responses and missed opportunities
❌ Admin team overloaded by repetitive calls and manual confirmations
❌ Manual confirmations and high no‑shows (20–30%)
❌ Insecure or slow delivery of documents and results
❌ Patients misrouted across specialties, locations, and services
❌ No clear conversation, conversion, or satisfaction metrics

You don’t need more staff. You need secure medical automation.

24/7 availability isn’t enough if conversations are slow, manual, or lack clinical context.

Real efficiency comes from intelligent systems that understand medical language and automate critical processes without compromising security.

The Solution: Vitales Agents — Conversational automation for healthcare

Medical conversational AI

Understands clinical terminology and healthcare context in every interaction.

Messaging and voice with context

Familiar channels with the ability to process specialized inquiries.

Automatic conversion to appointments

From initial inquiry to confirmed schedule without manual intervention.

Integration with Vitales

Native connection with your existing management system.

HIPAA and GDPR compliance

Certified security and privacy in every message.

Less friction, more efficiency.

What Vitales Agents achieves for your clinic

Automatic scheduling, confirmation and rescheduling: full appointment cycle management without human intervention.
Text and voice reminders: multichannel system that drastically reduces no‑shows.
No‑show reduction: proven 40–60% drop in absences through automated confirmations.
Secure delivery of results and forms: encrypted distribution with traceability and regulatory compliance.

Smart routing by site or specialty: automatic direction by location, service, and availability.
24/7 service without overloading the team: continuous availability without increased overnight costs.
Clear metrics and traceability: real‑time dashboards with conversion KPIs and response times.
Native integration with Vitales: smooth sync with your clinical operations.

Vitales Agents plans

Vitales Agents Starter

Basic automation for 24/7 service and appointment management.

• Medical conversational AI (specialized NLU)
• Native messaging integration (WhatsApp Business API)
• Automatic appointment management (booking, confirmation, rescheduling)
• Secure document delivery (results and forms)
• Encryption and HIPAA/GDPR compliance
• Up to 500 monthly conversations
• Fast activation and initial support (7–10 days)

Ideal for clinics that want to digitize their initial service without technical complexity or high investment.

Vitales Agents Growth

For growing clinics that want to scale patient acquisition.

• Focus on leads and sales (conversion strategies)
• Onboarding and dedicated account manager (90 days)
• Medical NLU in text and voice (multichannel)
• Custom flows and A/B testing
• Basic CRM integration
• Clear KPIs and weekly reports
• Up to 2000 monthly conversations
• Optional voice with usage‑based billing

Continuous optimization with conversation, conversion, and satisfaction metrics.

Vitales Agents Scale

Enterprise conversational automation for hospital networks and IPS.

• Multi‑site and smart routing by location, specialty, and availability
• Advanced CRM/EHR integration (HL7/FHIR, bidirectional sync)
• Security, auditing and SLAs (compliance and service agreements)
• Executive dashboards with consolidated metrics
• AI and voice customized to your protocols and vocabulary

5000+ monthly conversations (scalable enterprise capacity)

ROI focused on operational efficiency and return per patient attended

Real results in real clinics

No‑show reduction

47%

Average decrease in absences.

Measured at 60 days with automated confirmations.

Patient satisfaction

82%

Average rating post‑consultation.

CSAT/NPS surveys on digital channels.

Administrative time savings

60%

Reduction of repetitive tasks.

Estimate over 24/7 automated processes.

Get started with Vitales Agents

Rapid implementation. Clear KPIs. Scale based on results. Schedule a personalized demo or launch a 30‑day pilot with no commitment.

• No‑cost analysis of your current operations
• Personalized proposal according to your volume
• Guided implementation in 7–14 days
• Technical and strategic support included

Vitales Agents

What a first implementation can look like

A practical starting point—not a one-size-fits-all promise.

01
Define the channels, common questions and tone of your organization.
02
Configure connectors, booking rules, consent and escalation boundaries.
03
Test real scenarios with the team before enabling the agreed flow.

Vitales Agents

Bring the right starting point.

What should we prepare?

Bring FAQs, services, schedules and examples of situations that must always go to a person.

What should we clarify before starting?

Channel permissions and provider availability apply. Agents must not act as an emergency service or replace clinical decisions; sensitive cases need human review.